Shipping & Returns

Shipping Policy

 NZ wide

Here at Chilli Bro's we do our very best to get your order shipped to you as soon as possible.

All our parcels are tracked and once the item is on its way we will send you a tracking number so you can keep an eye on it and make sure you have wings out for when it arrives .

We ship using pass the parcel and due to a price increase from them there will be a slight increase on our end,

1-2 bottles will be $5.30

3 or More Bottles will be $6.80 

All orders over $60.00 will recieve free shipping. 

Shipping to Australia 

Flat rate shipping of $20.00 per order.

We will be posting using NZ Post this is not tracked.

 

Damaged Parcels 

As we all know sometimes things get broken when they are sent. We bubble wrap and package the best we can to ensure your sauce makes it safely!

However if for whatever reason it does not arrive to you in one piece please contact us as soon as possible so it can be remedied.

chillibrosnz@outlook.com

www.facebook.com/chillibrosnz 

Return & Exchange Policy

If you are not entirely happy with your purchase we are here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return your item must

  • Be in the condition you received it in 

  • Your item must be in original packaging

  • You must have proof of purchase

        Once we receive your item, We will inspect it and notify you on the status of your return.

                                            If your return is approved we will initiate a refund 

               Shipping - all return shipping is at the cost of the customer and is non refundable.

Chilli Bro's NZ

Contact Us

Located:

Waipukurau

Hawke's Bay

New Zealand

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